Welcome to Musat Luxury Limousine Service. Below, we’ve included our terms and conditions to ensure you have a smooth and enjoyable experience.
In certain cases and for specific trips, we are able to provide car seats for passengers who require them for a surcharge ($20 per seat). Please contact us for more questions prior to booking a trip.
For car seats in vehicles:
Always follow the manufacturer’s guidelines for weight and height limits, and keep children in each type of seat as long as possible before moving to the next one.
An additional fee ($400-$600) will be charged for any cleaning services beyond what is usual and customary. You shall be responsible for replacement costs of any items that cannot be satisfactorily cleaned or repaired. If you feel that there has been a mistake (e.g. there was no mess to clean), then feel free to submit a reply to the email with your justification, and our compliance team will review the case in detail and reply back with the outcome of the review. This process takes 5-7 business days.
Damaging property is never allowed. Some examples include intentionally spilling food or drink, smoking in a car, or vomiting due to excessive alcohol consumption, as well as damage to any vehicle accessories (such as microphones, chargers, or cup holders).
If you damage property, you’re responsible for the cost of cleaning and repair fees, outside of normal wear and tear. If proof of damage or cleaning is provided, you will be responsible for 100% of the amount due.
These guidelines are for the health and safety of passengers and to ensure the safe operation of the vehicle.
Check the Billing tab for more cancellation information.
Airport Pickups: An additional surcharge applies for every 30 minutes past the first 60 minutes of the original landing time. For international flights, the surcharge applies after 1 hour and 15 minutes from the landing time.
Regular Scheduled Trips: A $15 surcharge applies for every 15 minutes the driver waits after the scheduled pickup time.
Hourly Trips: An overage fee of $50 is applied for every 30 minutes exceeding the allotted time.
The customer authorizes us to bill any of these referenced charges to the credit card on file, and the customer agrees to pay all such charges. We will notify you in writing or via phone of any additional charges as soon as practicable. You explicitly agree that all communication regarding amounts owed will be made by electronic mail or by phone, as provided to us, and/or Payments by you. Such communication may be made by us or by anyone on our behalf, including but not limited to a third-party collection agent.
Breach of these guidelines can result in penalties, removal from the vehicle, or immediate trip cancellation.
We can only seat as many people as are legally allowed per vehicle. We cannot pick up groups that are larger than the capacity of the vehicle. In these cases, we will not refund the money, and by law, the driver cannot accommodate the entire group.
Smoking, including electronic cigarettes, is NOT allowed inside the vehicle. Passengers found smoking inside the vehicle will be subject to penalties or fines. The company may charge additional fees for cleaning or damages caused by smoking. Passengers who violate the no-smoking policy may be asked to leave the vehicle immediately.
The company reserves the right to refuse service to passengers who violate the no-smoking policy.
Prices quoted include only the trip type booked, which includes hourly reservations as well as one-way and round-trip transfers. Prices do not include additional charges for changes in the scope of services that result in additional mileage, reservation hours, or wait times. If the ride is extended past the agreed-upon end-time, the customer will pay the hourly prorated amount. We provide a complimentary wait time of 15 minutes after your trip time has started. A per-minute wait time fee will begin after your driver arrives at your location and the agreed-upon pick-up time has passed.
The customer authorizes us to bill any of these above-referenced charges to the credit card on file, and the customer agrees to pay all such charges. We will notify you in writing or via phone of any such additional charges as soon as practicable. You hereby explicitly agree that all communication regarding amounts owed will be made by electronic mail or by phone, as provided to us, and/or payments by you. Such communication may be made by us or by anyone on our behalf, including but not limited to a third-party collection agent.
